All the perceived wisdom from business coaches is focused on marketing and getting clients in to your business.
But what happens when they get there? Which part of your business do your clients meet up with? Do they meet up with your marketing planner, or do they stand outside and gaze into your office building? No they don’t, they meet up with your Staff. How much have you invested in them, money or time? Have they had any Customer Care training? How well do they listen to your customers? Do you know?
The vast majority of complaints received about business are not about the choice of colors in the web-site, nor are your clients going to get upset if the office window is a bit dull, but you can be sure they will complain if your staff does not deal with them in the way that they expect. Or your inventory is not up to their expectation without warehousing excessive inventory.
Our experts can develop your staff and your business in the same way as your web-design team can develop your web-site, but our intervention will get right to where it matters, and will make a real impact on your front and bottom line.